Always feel confident asking for a critique
Internet reviews are now more important than ever and sites such as Yelp or Trustpilot gain popularity each month. Anger customers are 65% more likely leave negative comments on products and services. Customers who had a positive experience will not hesitate to start a new profile in order to leave praises on the internet. Make sure you are ahead of the pack and create social profiles for your company. Invite reviews often and it will cut down on time. Customers will also be more likely to leave compliments. Visit our website and learn more about How to earn positive reviews.
Be proactive, not a firefighter
If their social media campaigns are not in place, business owners must always search for reviews from customers about their company. If a person has had a bad experience, there could be a nasty surprise. To stay informed, create online accounts where email alerts will be sent whenever a new review comes in. It is possible to transform a negative experience into a positive one by making ownership clear. If a customer has left a negative review 6 months before, it can be much harder to persuade them to delete or amend the review.
Engage and be social
Large corporations now have entire teams that manage their online reputation. This allows them to offer an extra level customer service. Twitter, Facebook and other social media sites are still the most popular. It is possible to reduce the stress level by using social media.